Crafty Syntax Live Help (CSLH) is an open source live support solution that helps customer support with live help functionality that can be proactively pushed to visitors to your site or requested by the consumer. Crafty Syntax includes a large range of features to allow multiple operators, multiple departments and multiple languages to be used.
Crafty Syntax Live Help is free and is progammed in PHP with Mysql for the datatabase. Other highlighted features include the ability to create your own questions, auto inviting visitors, referer tracking, page tracking, ability to view what the customer is typing as they type, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, Customizable graphics, and multiple operators.
Unlimited operators, departments, and users
Live Support with visitors on your site in real time
Proactive chat invites
Typing Preview to see what is being typed as it is being typed
Chat Transcripts and Logging
page and referer Tracking
by a Guest - microbil - April 10, 2011, 1:41 am
by a Guest - Robbie - April 23, 2012, 12:16 am
Great tool for keeping in touch and tracking customers on your page. Chat with them live and see where they are going on your site live. Install the Windows client (LiveClient2) or the Firefox extension and this chat can't be beat.